Merch Order Fulfillment and Sales Policy

 

Merch Order Fulfillment and Sales Policy

Shipping and Fulfillment
  • All merchandise orders are packaged on Monday and shipped on Thursday. Orders placed after Monday at 5pm (PST) will be processed the following week and shipped on the next available Thursday.
  • Shipping Timelines: Delivery times vary based on location and shipping carrier. Please note that delays may occur due to external factors such as carrier issues, weather, or holidays.

Shipping Protection and Liability
  • Lost, Stolen, or Delayed Packages: Once an order has been shipped and tracking information is provided, Thizzler is not liable for lost, stolen, or delayed packages caused by carriers. Please ensure that the shipping address provided is accurate and secure.
  • Tracking Information: Customers are responsible for monitoring tracking details shared upon shipment.

Order Accuracy and Returns
  • All Sales Are Final: Please review your order carefully before submitting, as all sales are final.
  • Exceptions for Incorrect Items: In cases where an incorrect order is received, please contact us at merch@thizzler.com within 7 days of delivery. Include your order number, a brief description, and photos of the issue so we can assist promptly.

Customer Support
For any questions, issues, or concerns related to merchandise: